Internet Explorer users may have been experiencing some slight glitches when they entered the product description page of some items. Also the custom ordering section had some slight glitches as well. We have since "squashed" these bugs and all seems to be fine now. If you have experienced or are experiencing any problems please be sure to contact us. If you have recently made a custom order request and have not received your quote from Nikki please try again. Also the checkout system has been simplified for quicker and easier checkout. Sorry for any inconvenience.